Privacy Policy

1. Scope of this policy

This policy applies to this public website. It does not replace our HIPAA Notice of Privacy Practices, patient consent forms, telehealth consent, or other notices that may apply after you become a patient. Clinical records and protected health information are handled under applicable healthcare privacy laws and our clinical privacy practices.

2. Information we may collect

Depending on how you use the website, information may include:

• Information you voluntarily provide when contacting us, such as your name, email address, telephone number, and message.
• Basic technical information generated when you visit, such as IP address, device and browser type, pages viewed, and access times.
• Information needed to respond to a discovery-call request or direct you to the appropriate service.

Please do not send detailed medical information through ordinary email or other unsecured website links.

3. How we use information

• To respond to questions and discovery-call requests.
• To provide information about Functional Medicine or Primary Care services.
• To operate, protect, troubleshoot, and improve the website.
• To comply with legal, regulatory, safety, or professional obligations.

4. How information may be shared

We do not sell personal information. Information may be shared with service providers that help us operate the website or communicate with you, when required by law or to protect safety and legal rights, or when you direct or authorize us to share it. Service providers are expected to use information only for the services they perform.

5. Cookies, logs, and tracking

The website and its hosting provider may use essential technical logs or similar technologies needed for security, performance, and reliable operation. This website is not intended to use advertising trackers to sell or target visitors based on health-related activity. If our practices materially change, this policy will be updated.

6. Email and telehealth privacy

Ordinary email may not be fully secure. Use email for general questions only and avoid including sensitive health, financial, or identifying information. Patient-specific communication and virtual visits may be moved to an appropriate secure system. During a telehealth visit, you are responsible for choosing a reasonably private location and protecting access to your own device and account.

7. Data security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information involved. No online system is risk-free, so absolute security cannot be guaranteed. Information is retained only as reasonably necessary for the purposes described, applicable recordkeeping requirements, dispute resolution, and legal compliance.

8. Children’s privacy

This website is intended for a general audience and is not directed to children under 13. A parent or legal guardian should contact the practice regarding services for a minor and should not allow a child under 13 to submit personal information through this website.

9. Third-party websites

Links to scheduling, payment, patient-portal, social-media, or other third-party services are governed by those services’ own privacy practices. We encourage you to review their policies before providing information.

10. Your choices and questions

You may choose not to provide information through the website and instead contact Patient Centered Health directly. You may also ask questions about this policy or request correction or deletion of website inquiry information, subject to legal and clinical recordkeeping requirements.

11. Policy updates

We may update this policy as the website, services, or legal requirements change. The date above identifies the current version.

12. Contact

For privacy questions, contact Patient Centered Health using the office contact information provided to you or available through our official practice channels.